Online Banking Access
Agreement
Bank of Goochland, a Division
of TransCommunity Bank, N.A.
This
On-line Banking Access Agreement for accessing your accounts via Bank of
Goochland Internet Banking explains the terms and conditions governing the
following online services: banking, bill payment, and other banking services
offered through Bank of Goochland On-line Banking. Only accounts maintained
with the Bank of Goochland may be accessed by Bank of Goochland On-line
Banking. Please read this information and indicate your acceptance by
clicking "I Accept" at the bottom of the
page to continue the registration process.
Balance
Inquiries, Bill Payments and Transfers
Special
Information about E-Mail
Transfer
Types and Limitations
Fees for
Bank of Goochland On-line Banking Service
Contact
in Event of Unauthorized Transfer
Liability
for Failure to Stop Payment
This
Bank of Goochland On-line Banking Access Agreement governs your use of Bank of
Goochland On-line Banking. Throughout this web site the Access Agreement will
be referred to as "Agreement”.
You agree to
receive this Agreement and Initial Disclosures electronically. After you
have carefully read this Agreement, you will be asked to consent to all the
terms and conditions of this On-line Banking Access Agreement. Your
accessing any of your eligible accounts through Bank of Goochland On-line
Banking acknowledges your receipt and understanding of this disclosure.
We suggest that you print a copy of this Agreement for future reference.
You
or Your – Refers to the individuals, corporations, partnerships, limited
liability companies, and sole proprietorships subscribing to or using Bank of
Goochland On-line Banking.
We, Us, or Our - Refers to Bank of Goochland and any agent,
independent contractor, designee, or assignee the Bank of Goochland may involve
in the provision of Bank of Goochland On-line Banking.
Business Day – Our
Business Days are Monday through Friday. Federal holidays are not
included. You may use this Service 24 hours a day, seven days a week,
except during periods of maintenance. Bill payments are processed only on
Business Days.
Business Day Cut-Off –For posting purposes, the bank will process all
transactions completed by
Consumer Accounts – Means a demand deposit or other asset account in the name of an
individual held for personal, family, or household purposes.
Privacy Statement – Privacy Statement – Bank of Goochland understands how important
privacy is to our customers. We have taken steps to insure your security and
privacy for your personal and financial dealings with the bank. Our customer
privacy statement can be obtained by clicking on any Bank of Goochland Privacy
Statement link or button throughout the Bank of Goochland On-line Banking web
site.
Bank
of Goochland On-line Banking is part of a network that utilizes a comprehensive
security strategy to protect your accounts and transactions conducted over the
Internet. In-depth information on many of the techniques and features employed
by the system can be viewed and are explained in our Bank of Goochland On-line
Security statement. In addition to our login security, we use the SSL (secure
socket layer) encryption technology for everything you do in Bank of Goochland
On-line Banking system. Whenever SSL is securing your communications, the
browser will typically indicate the "secure session" by changing the
appearance of a small icon of a padlock at the bottom of the screen from open
to locked. What this means to you is that your
communications are scrambled from your browser to our servers at all times so
no unauthorized party can read the information as it is carried over the
Internet.
Security
is very important to Bank of Goochland. When you login to the service for the
first time, you will use your account number and the last four digits of your
social security number (personal accounts) or taxpayer identification number
(businesses). You will then be prompted to select a new "Access ID"
and "Password" that you will thereafter use to gain access to your
accounts. Your session time limit is limited to 60 minutes, but to help prevent
unauthorized access and ensure the security of your accounts, we will end your
online session if we have detected no activity for 20 minutes. This is to
protect you in case you accidentally leave your computer unattended after you
log on. When you return to your computer, you will be prompted to re-enter your
password and your session will continue where you left off. Because your
password is used to access your accounts, you should treat it as you would any
other sensitive personal data. You should carefully select a password that is
hard to guess. Keep your password safe. Memorize your password and never tell
it to anyone. You may consider changing your password occasionally, such as
every 90 days. This can be done at any time, after you are logged in, from the
"options" menu.
Balance Inquiries, Bill Payments and Transfers
You
may use Bank of Goochland On-line Banking to check the balance of your
accounts, transfer funds between your accounts and pay bills from your eligible
accounts.
Balances
in your accounts may differ from your records due to deposits in progress,
outstanding checks or other withdrawals, payments or charges. If you have
further questions, contact
us at customerservice@bankofgoochland.com.
Special Information about E-Mail
Generally,
requests received from the system will be processed within two business days
using procedures that would handle similar requests received by mail or fax. If
urgent action is required, we recommend that you contact Bank of Goochland
directly by telephone at (804) 784-4000 between 8:00 a.m. and
The Bill
Payment service lets you schedule bill payments through On-line Banking and
also allows you to see a history of all the payments made from your
accounts. You must designate a specific checking account as your bill
payment account.
Accountholders that require two (2) signatures for withdrawal purposes will be
unable to access the On-line Bill Payment Service.
Eligibility: You
may pay any merchant or individual approved for payment by Bank of Goochland
for payment through On-line Bill Payment Service. On-line bill payments
are available only to payees with a
The daily limit for the total dollars of payments approved is governed by the
system’s available balance in the checking account selected for making the
payment. You can withdraw up to the system’s available balance as long as your
account shows sufficient funds to cover your payments. The payment will
normally be charged to your account on the business date that it is approved.
If for any reason a scheduled payment processed through the system is declined,
it will automatically be rescheduled for the following business day. The system
will continue to attempt to pay the bill on the following business days until
there are sufficient funds or you cancel or reschedule it.
Although payments may be scheduled for the current business day or any date in
the future at any time, they will only be processed once a day at our cut-off
time, usually around
Since we must forward the funds and billing information to the payee, some
lead-time for payments is necessary. (Our system assumes the payee/vendor will
promptly process the payment on the business day it is received. Any delays
caused by the payee/vendor would result in additional days before the payment
would show on their records.)
To avoid incurring a finance charge or other charges, you must schedule a
payment sufficiently in advance of the due date of your payment. It is
necessary that all Payment Dates selected by you be no less than five (5) full Business Days before the actual due
date, not the late date and/or a date in the grace period.
Not all payees accept electronic bill payments. In the event that the
payee for your scheduled payment does not accept payment via the electronic
system, your payment will be made by mailing a paper check. Paper payment
requires longer delivery time. Payments made by paper should be scheduled
at least seven (7) full Business Days prior to the actual due date, not the
late date and/or a date in the grace period. In all cases, the payment
will be delivered to the payee/vendor by the tenth business day after the
payment was approved and charged to your account.
Transfer Types and Limitations
1.
Account
Access
You
may use the Service to:
¨
Transfer funds between eligible accounts (checking, savings, loans
& lines of credit) on a one-time or recurring basis;
¨
Obtain Account balances;
¨
Pay
bills directly from your accounts(s) on a one-time, fixed or variable recurring
basis, in accordance with the terms of this Agreement to merchants and
individuals in the
¨
Review transaction history;
¨
Receive images of checks;
¨
Secure e-mails to customer service;
¨
Print statements;
¨
Download account information to personal software
program.
2.
Limitations
on Frequency of Transfers
You may initiate an unlimited number of
transfers between your eligible accounts subject to the limitations that apply
to the maximum number of automatic or recurring withdrawals from savings
account.
3.
Limitations
on Dollar Amount of Transfers/Bill Payments
Each
transfer between accounts and the maximum aggregate amount per day is
unlimited.
Bill payments will be paid from checking
accounts only. Dual signature checking accounts will not be eligible for
Bill Payment Service. Each bill payment and maximum aggregate amount per
day is unlimited from an eligible account.
Fees for the Bank of Goochland On-line Banking Service
The
Bank of Goochland On-line Banking service is available to our personal and
business account customers at no monthly charge for account information
services, transfers between accounts, and unlimited bill payment.
Notice of Your Liability (Applicable to Consumer Accounts Only)
Tell us AT
ONCE if you believe your Access ID and Password have been lost or stolen.
Telephoning is the best way of keeping your possible losses down. You
could lose all the money in your account plus your maximum overdraft line of
credit. If you believe your Access ID and
Password has been lost or stolen, and you tell us within two (2) business days
after you learn of the loss or theft, you can lose no more than $50 if someone
used your Access ID and Password without your permission.
If you do NOT tell us within two (2) business days after you learn of the loss
or theft of your Access ID and Password, and we can prove we could have stopped
someone from using your Access ID and Password without
your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at
once. If you do not tell us within 60 days after the statement was mailed
to you, you may not get back any money you lost after the 60 days if we can
prove that we could have stopped someone from taking the money if you had told
us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling
us, we will extend the time periods.
Contact in the Event of Unauthorized Transfer
If
you believe your Access ID and Password has been lost or stolen or that someone
has transferred or may transfer money from your account without your
permission, call:
(804)
784-4000
Or
write:
Bank
of Goochland
Manakin
Bank Liability (Applicable to Consumer Accounts Only)
If we do not
complete a transfer to or from your account on time or in the correct amount
according to our agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable,
for instance:
1. If,
through no fault of ours, you do not have enough money in your account to make
the transfer or payment.
2.
If the transfer or payment would go over the credit limit on your overdraft
line.
3. If
the Service or your personal computer or modem was not working properly and you
knew about the breakdown or malfunction when you started the transfer or
payment.
4. Any
information provided by you about the payee is incorrect.
5. There
are any delays in the handling of the payment by the payees.
6.
Circumstances beyond our control prevent the proper completion of the
transaction, despite reasonable precautions that we have taken. Such
circumstances include, but are not limited to, fire, flood, tornado, delay in
the U.S. Mail or other uncontrollable circumstances such as power failure, the
disconnecting or quality of your telephone line.
7. Funds
in your account are subject to legal process or other restrictions prohibiting
the transfer.
8. It
can be shown that the merchant or payee received the payment within the normal
delivery timeframe and failed to process the payment through no fault of Bank
of Goochland On-line Banking or our service providers.
9.
Other applicable laws and/or regulations exempt us from liability.
In Case of Errors or Questions About Your Electronic Transfers
Telephone us at (804) 794-4000
Write
to us at:
Bank of Goochland
Manakin
Or
E-mail us at: customerservice@bankofgoochland.com
.
Contact
the Bank of Goochland as soon as you can, if you think your statement or
receipt is wrong or if you need more information about a transfer listed on the
statement. We must hear from you no later than 60 days after we sent the
FIRST statement on which the problem or error appeared.
1. Tell us your name and
account number (if any).
2. Describe the error or the
transfer you are unsure about, and explain as clearly as you can why you
believe it is an error or why you need more information.
3. Tell us the dollar amount
of the suspected error.
If you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days.
We will determine whether an error occurred within ten (10) business days after
we hear from you and will correct any error promptly. If we need more
time, however, we may take up to 45 days to investigate your complaint or
question. If we decide to do this, we will credit your account within 10
business days for the amount your think is in error,
so that you will have use of the money during the time it takes us to complete
our investigation. If we ask you to put your complaint or question in
writing and we do not receive it within ten (10) business days, we may not
credit your account.
For error involving new accounts, point-of-sale, or foreign-initiated
transactions, we may take up to 90 days to investigate your complaint or
question. For new accounts, we may take up to 20 business days to credit
your account for the amount you think is in error.
We will tell you the results within three business days after completing our
investigation. If we decide that there was no error, we will send you a
written explanation. You may ask for copies of the documents that we used
in our investigation.
Preauthorized credits. If you have arranged to have
direct deposits made to your account at least once every 60 days from the same
person or company, you can call us at (804) 784-4000
Periodic statements. You will get a monthly account
statement from us for your checking accounts. The payee name, payment
amount, and transaction date will be reflected for each payment made through
the Service.
Right to stop payment and procedure for doing
so.
If you have told us in advance to make regular payments out of your account,
you can stop any of these payments.
Here’s
how:
Use
your personal computer to access the Bank of Goochland On-line Banking and
alter both the payment amount and the payment date at any time prior to
Or:
Call
us at (804) 784-4000 or write us at Bank of Goochland,
Notice of varying
amounts. If these regular payments may vary in amount,
the person you are going to pay will tell you, 10 days before each payment,
when it will be made and how much it will be.
(You may choose instead to get this notice only when the payment would
differ by more than a certain amount from the previous payment, of when the
amount would fall outside certain limits that you set.)
Liability for Failure to Stop Payment (Applicable to Consumer Accounts Only)
If
you order us to stop one of these regular payments three (3) Business Days or
more before the Payment Date, and we do not do so, we will be liable for your
losses or damages.
Information
about your account(s) or the transaction(s) you make may be shared if:
1. It is necessary to verify
the existence and condition of your account to a third party such as a credit
bureau or merchant.
2. It is necessary to comply
with a governmental agency or court order.
3. You give us permission,
which we may require to be in writing.
4. It is necessary to
collect information for internal use, the use of our service providers, and our
servicing agents and contractors concerning our electronic funds transfer
service.
5. It involves a claim by or
against us concerning a deposit to or a withdrawal from your account.
6. We are required or
permitted to do so under state or federal laws and/or regulations.
7. With our affiliates to enable
us to provide you faster and better service as well as special products and
promotions.
For
additional information on our sharing practices, please refer to our Privacy
Statement by clicking on any Bank of Goochland Privacy Statement link or button
throughout the Bank of Goochland On-line Banking web site.
You
may terminate your use of On-line Banking at any time by calling us at (804)
784-4000, by visiting our branch, or writing to us at Bank of Goochland,
We may terminate your access to On-line Banking, in whole or in part, at any
time without notice, if you do not comply with the terms of this Agreement, or
the agreements governing your Accounts, or if we believe that you have handled
your Account(s) in a fraudulent manner. We may also terminate your access
to On-line Banking for any other reason by giving you twenty (20) days
notice. Termination will not affect your liability under this Agreement
for transactions that we have processed on your behalf.
When
any payment or other on-line service generates items to be charged to your
account, you agree that we may debit the designated account, or the account on
which the item is drawn, without requiring your signature on the item and
without any notice to you.
Bank
of Goochland may, from time to time, introduce new Bank of Goochland On-line
Banking services. We shall update this On-line Access Agreement to notify you
of the existence of these new services. By using these services when they
become available, you agree to be bound by the terms contained in this On-line
Banking Access Agreement.
Bank
of Goochland is not responsible for any electronic virus or viruses that you
may encounter. We encourage our customers to routinely scan their personal
computer and diskettes using a reliable virus product to detect and remove any
viruses. Undetected or unrepaired viruses may corrupt
and destroy your programs, files and even your hardware. Additionally, you may
unintentionally transmit the virus to other computers.
This
agreement and the account or service you are accessing via Bank of Goochland
will be governed by and interpreted in accordance with the laws of the
This
agreement may not be assigned to any other party by you. We may assign or
delegate, in part or whole, to any third party.
Terms
and conditions of this agreement may be amended in whole or part at any time
within 30 days written notification prior to the change taking effect. If you
do not agree with the change(s), you must notify us in writing prior to the
effective date to cancel your access. Amendments or changes to term(s) or
condition(s) may be made without prior notice if they do not result in higher
fees, more restrictive service use, or increased liability to you.
This
Agreement supplements any other agreements or disclosures related to your
account(s), including the Deposit Account Agreement and Disclosures. If there
is a conflict between this Agreement and any others, or any statements made by
employees or agents, this agreement shall supersede.
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